I was lucky enough to have the opportunity to make an extended visit to both of the Contentful offices (San Francisco and Berlin) recently, in advance of our company offsite event in August.
First I headed to San Francisco, where the team is based near the Embarcadero. I caught up in person for the first time with many of the people I work with remotely. I loved being able to finally put a real face to the Slack avatar and get to know a bit more about how my colleagues in SF – mostly related to Sales and Customer Success – operate and how I can help them directly.
I also did a little bit of sightseeing!
Continue reading Office visits
Working remotely is great – for me, anyway. I can completely understand that it’s not the ideal situation for everyone, but there are ways to make it work for most people. For starters, I find that I have fewer distractions than when I worked in an office – this lets me focus more on the task at hand.
Continue reading Present and remote
Another year gone, and more changes! I recently accepted a position at Contentful, a Berlin-based headless CMS startup as a remote Support Engineer to cover the APAC timezones. It’s my first totally remote role, so I’m excited to see how this works for me.
Since the company is based in Berlin (and also has an office in San Francisco), I headed there for two weeks for onboarding training. It was lovely to be back in Germany, and it turns out my German is still pretty good!
It was great to meet the team I’ll be working with in person, and to train up on the product with the engineering and product teams. Working remotely is a really different experience to my usual office-based roles, but it’s been going really well so far – I’ve had the chance to try both working from my home office and also going to a co-working space. I’m not sure which one I prefer yet!
Continue reading A new year on the horizon
This project I’m working on? It’s really coming together!
Continue reading Project progress
I’ve been project-leading a big undertaking at work recently – the purpose of which is to streamline our methods of communication with a third-party provider who is integral to the PocketSmith product. It’s a really exciting development for me to take charge with, and once it’s done it will be a huge efficiency-boost for my team: at the moment, we’re only able to have one team-member manage the communication with the vendor, and it involves a ridiculous amount of copy-pasting of text and repetitious tasks in several platforms.
Once I’m done, we’ll have streamlined our communication so that we can manage everything in our own helpdesk software and all members of the team will be able to manage their own communication streams. We will no longer lose information because we haven’t received an email or notification, and we’ll be able to improve the experience for our users.
Continue reading A dream of a project